What Are the Top 10 SaaS Tools That Can Help Your Business Grow?
If there is one thing I have endless experience with as an entrepreneur with many successful and failed ventures – it is SaaS (Software as a service) tools. I’ve experienced the best of SaaS solutions, and have a fair hand at the worst ones too. My businesses are from different industries, and each of them has different needs – which means I’ve rummaged a good variety of SaaS tools to present you with the 10 best software as a service solution that will aid your business growth!
SaaS Tools to Help Your Business Grow
There are various SaaS products but in this blog, I’ve mentioned the 10 best SaaS that caters to the most important aspects of the businesses in the current digital age. Ranging from human resource management software to team collaboration software, project management software, and more – here are the best SaaS that I promise will help streamline your business operations and give results that help in business growth.
Human Resource Management (HRM)
Humans are the wealth of your business – be it customers or employees. Having an organized HRM front means you can understand and deal with your employees better which ultimately results in a better work environment that keeps employees happy and performing at their best. This also enhances employee retention – the longer employees stay, the more they understand your business which impacts business growth in brilliant ways.
This SaaS is the absolute employee-oriented package, storing employee data from the right beginning. BambooHR’s database for employee information is highly secure and organized allowing for easy management access to provide effective analysis and reporting for employee management. With features ranging from maintaining employee records to improved workflows and approvals, and a mobile application – BambooHR is well-equipped to help clients right from the onboarding process!
Businesses need collaborative team efforts between their employees and it cannot be done without an exceptional communication software that minimizes confusion and helps your team stay organized and up to date with their day-to-day tasks – especially ones that require input from all your employees. For example, the communications channel I use allows me to connect my content, design, and web development team together so they can easily reach out to each other and improve their workflow.
This SaaS application allows for teams internally to be connected through various features like custom channels whether it is #content for your site, #clientSEO which could be your SEO services for clients, and so on. You can also directly message clients, search for your messages and even have video calls through Slack Connect.
You can also integrate Slack with other software for seamless communication and an organized workflow. The application is also free for small businesses which is a win-win if you’re a new business looking to keep your team connected!
These SaaS applications help individuals and organizations easily track and manage their projects and related tasks. People can easily prioritize important tasks that set the way for other tasks and assign employees to specific tasks. Most project management tools have their own time tracking feature or allow the integration of one which helps individuals be aware of the time a task takes and use the information to plan their projects accordingly.
Monday is a feature-rich platform allowing the creation of customizable workflows with up to 25,000 monthly automation, unlimited boards, and tasks for task management, collaborative features like guest access and efficient task assignment along with the cherry on top – reporting solutions like activity logs and assigned workloads. With an easy-to-use and pretty interface at a competitive price point, a platform is a wonderful tool for your project management workflows.
This is another wonderful project management SaaS tool with solutions to track and sort project requests according to your key performance indicators, design effective project plans, allocate and manage resources, monitor your accounts and finance using budget tracking on projects, portfolio management and team collaboration software that helps the team and clients stay on top of tasks in a synchronized manner.
Customer Relationship Management (CRM)
CRM software helps businesses organize customer data in a way that it can be accessed and utilized efficiently to serve customer requirements better. The best CRM software will give you valuable information about the customer behavior of your target audience and the requirements of your business. You’ll be able to organize and keep track of tasks that result in client satisfaction while closing more sales. It also helps employees understand your business operations to communicate with clients better.
This makes the software a great investment that will help your business succeed. Below I’ve mentioned my favorite CRM software to help my remote teams understand and serve our customers better!
Like most SaaS, this is a cloud-based software and that makes it wonderful for my remote teams to use it from anywhere in the world. Salesforce allows for smooth integration with your existing systems along with facilitating integration with other software that enhances Salesforce’s features. It allows employees to easily access relevant customer information, and use it for their specific roles whether they are in your IT, customer support, or marketing team.
This is a flexible SaaS that seamlessly gathers all your customer data for you and your team to efficiently use it while allowing you to produce customized reports and also use the help of an experts Salesforce team constantly available at your service.
This is a complete all-in-one SaaS catering to business processes from customer relationship management to knowledge management, team collaboration, HR management, and more. However, its CRM capabilities are extremely commendable with features ranging from sales automation to securing and storing leads and contacts, marketing, sales intelligence, contact center facilities, and more. This allows for absolute CRM software with 4 packages on a monthly subscription basis, and a 20% discount if you pay for one year in one go.
The most effective live chat software will help businesses easily communicate with customers and respond to their queries with minimal delay. Consumers are impatient, and I’ve lost a lot of them simply by replying late. That’s when live chat tools came in handy because I could reach out to potential customers in real-time and also set automated answers for frequently asked questions so consumers had a response even if the team had a delay in responding.
This is an amazing tool that allows you to provide customer support in real-time across multiple channels. The software has attractive features like clickable buttons, fast responses, cards, and more options that increase positive user experience. It also offers notifications, easy communication with team members, and even a goal-tracking tool for sales! With Live Chat and the many integrations it supports, businesses can ensure they don’t lose out on quality traffic that has the potential of converting and becoming a valuable driver of business success and growth.
This SaaS is an easy-to-use, customizable software that allows you to personify customer support experiences and is ideal for medium and small-sized businesses. The software supports the integration of other tools that improve efficiency and has cool features like its custom chatbox form which can be customized according to support agents while including pre-set questions that gathered customer information to serve them better.
The SaaS has many automation features for browsing behavior and location which help employees respond to customer queries more accurately while its analytics and reporting features help gauge customer satisfaction levels, and also understand how your customer support agents work and delegate and schedule tasks accordingly.
Employee Training and Onboarding
Employee training and onboarding software allow Human Resource teams to relieve their workload while also fostering seamless and simple training and onboarding for new employees. These applications enable digitalized fulfillment of onboarding tasks such as maintaining employee documents, coworker intros, and training planning in a centralized location and manner to make employees feel welcomed and organized.
This SaaS is famous for its smooth user interface, and a wonderful platform that is well-connected and easy to start implementing. Its features include having customizable employee onboarding content through drag and drop, customizable branding and certificates, creating interactive all-inclusive assessments, and more.
This helps businesses have a standard and enjoyable onboarding procedure supported by data that allows you to understand employee performances – their strengths and hiccups and how they can be accommodated to ultimately impact employee retention.
Social Media Management
Most businesses especially small businesses are thriving due to their marketing on social media platforms. However, this can quickly get overwhelming given the various amount of social media platforms out there, and this is one of the best SaaS that can help you save time and energy from posting on each platform individually along with reporting and analytics to help improve future social actions.
Zoho is a complete software solution providing CRM solutions to help you manage everything from emails to accounting, and your projects while using its’s social media management software to directly access and post across all your platforms efficiently. You can only choose the former, and each of its plans allows you to delegate social media posts through one dashboard while having access to reports and analytics for your campaigns.
Its features include a “sticky” monitoring dashboard, flexible scheduling times, a content calendar, brilliant analytics, and more! If you’re a small team of fewer than 3 people, you can easily pick between their plans from $10 – $40 and choose your best fit.
SaaS tools can be monumental in making your business grow provided you choose the best tools tailored to your business operations. Not all cost-effective nor expensive SaaS solutions will completely serve your business so you need to find the middle ground and use the right SaaS tool to scale your business.